Legal Notice and Privacy Policy

Company details

In compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE), we inform you that bikeexperiencetenerife.com is an Internet domain and trademark registered by Tenerife Excursions Travel S.L., C.I.F. B-76519099, registered in the Commercial Registry of Santa Cruz de Tenerife, in Volume 3150, folio 165, Sheet TF-47603, 1st entry.

Registered company name: Tenerife Excursions Travel S.L.
CIF: B76519099
Registered office: Av. Quinto Centenario, Nº 2 C.C. Paraíso del Sol, Local 5 Las Américas, 38670 – Adeje. Santa Cruz de Tenerife
Phone: 922 088 188
Email:

Bike Experience Tenerife is the brand used by Tenerife Excursions Travel S.L. to offer bike hire, guided tours, extras and shop products. Your confirmation specifies the service or product purchased and the amount charged.

General hire terms and conditions

The Customer hires the equipment and/or items described from Tenerife Excursions Travel S.L., subject to the following specific terms and conditions:

  1. 1. The Client declares to be over 18 years of age, and to be in possession of a valid identity document (passport, D.N.I., Spanish N.I.F., Foreigner's Identity Number). The Client is the holder of this rental contract and is responsible for the rented equipment and/or material, which may only be used by the persons designated in the contract itself.
  2. 2. The Client or user of the bicycle declares to be in perfect health, and to be able to handle and possess sufficient faculties and learning to control the rented equipment and/or material.
  3. 3. The equipment and/or material (bicycle and/or accessories) will be delivered to the customer checked, clean and in perfect condition. Any complaint regarding the condition of the equipment and/or material (bicycle and/or accessories) must be formalized at the time of delivery. The cost of repair or replacement of the bicycle and/or equipment shall be borne by the customer, who must report any damage or malfunction of the same.
  4. 4. The customer must care for the bicycle and accessories and take precautions against damage, loss or theft. Report any incident to the team immediately. Damage, loss or theft attributable to the customer will be assessed under the contract and the purchased coverage. Any deduction from the deposit must be justified and state the amount; the deposit does not replace the assessment of damages.
  5. 5. It is the responsibility of the Client and/or his companions and/or persons designated for the use of the rented equipment and/or material, if applicable, to respect the Spanish traffic regulations, and to drive with prudence and respect for pedestrians. It is not authorized to participate in championships or competitions. The bicycle may not be taken off the island without prior authorization from the company. The company reserves the right to modify or cancel the organized activities due to adverse weather conditions. Following the Spanish Traffic and Road Safety Law, bicycle drivers or occupants under 16 years of age must always wear a helmet. In general, the company recommends using helmets to all customers/users regardless of age.
  6. 6. Normal shop hours are 09:00–18:00. For a one-day rental, collection and return take place on that day; collection the previous day is not included. Follow the collection and return dates, times and locations stated in the contract. Hotel delivery requires a rental of at least three days, subject to location and availability, and is not offered on Sundays. Deliveries are scheduled between 10:00 and 13:00 and collections between 13:00 and 16:00. Price and time appear in the confirmation; times are approximate and subject to traffic. You may collect at the shop during opening hours.
  7. 7. Prepaid bookings may be cancelled free of charge up to 48 hours before the rental starts. Between 48 and 24 hours beforehand, a charge of 50% of the booking price applies. No refund is available within the final 24 hours.
  8. 8. The €100 security deposit is separate from the rental price. Receipt and refund are recorded separately. It is settled after all bicycles and accessories have been returned and checked; any deduction for an incident must state its reason and amount. The price, payments received and outstanding balance appear in your confirmation. Where offered, you may pay a 50% advance or 100% of the rental. The advance is deducted from the total and is separate from the security deposit. The balance is payable as agreed; agencies with credit follow their agreed terms.
  9. 9. Failure to comply with the delivery time will result in the billing of the same according to the rate, an additional charge equivalent to the daily rental rate will be charged. If the customer returns the rented bicycle before the agreed date, the company reserves the right not to refund the fee paid for the days not used. In case of non-return of the product, the company may take immediate possession of the bicycle in its place, whatever it may be, without the customer having the right to claim.
  10. 10. Public liability coverage is governed by the applicable policy and is not insurance against bicycle damage or theft. If optional insurance is purchased, its price, limits, exclusions and claims procedure are those in the insurance document provided before purchase. Follow the team’s instructions on guided tours.
  11. 11. In case of any defect in the bicycle and/or accessories during the rental period, the company will try as far as possible to exchange the bicycle and/or accessories for an equal or similar model, subject to availability.
  12. 12. Tenerife Excursions Travel S.L. processes contact, billing and booking details to manage the service and legal obligations; height and measurements guide bicycle sizing and adjustment. You may exercise access, rectification, erasure, objection, restriction and portability rights, and withdraw consent where applicable, at info@bikeexperiencetenerife.com. Marketing requires separate permission. See the website privacy policy for details.
  13. 13. The contract is governed by Spanish law, respecting consumer rights and the applicable rules on jurisdiction.
  14. 14. The client declares to have read and understood the above conditions, as well as the information and explanation provided by the company's personnel in relation to the deposit or other financial guarantee to be paid or required in this contract, accepting the conditions by signing this contract in duplicate at the place and on the date indicated at the beginning.

Intellectual property

www.bikeexperiencetenerife.com is a website owned by Tenerife Excursions Travel S.L. The source code, graphic designs, images, photographs, icons, sounds, animations, software, texts, information and other content on www.bikeexperiencetenerife.com are protected by Spanish intellectual and industrial property law in favour of Tenerife Excursions Travel S.L. Reproducing or publishing all or part of the website, processing, distributing, disseminating, reselling or modifying its content, or using it in any other way, requires the prior written permission of Tenerife Excursions Travel S.L., even where the source is acknowledged. Unauthorised use may give rise to liability under applicable law.

The material on this website may be used solely for personal, private purposes. Commercial use is prohibited. Tenerife Excursions Travel S.L. expressly reserves all intellectual property rights and may pursue the civil or criminal remedies available to it if these rights are infringed.

Personal data protection

Tenerife Excursions Travel S.L. is the data controller for the personal data provided to Bike Experience Tenerife. You can contact us at info@bikeexperiencetenerife.com.

We use your contact and billing details to manage enquiries, bookings, bike hire, purchases, payments and customer support. Your height and any other measurements you provide help us recommend a bike size and prepare your bike fit.

We process requests for services on the basis of our contract with you or the steps needed before entering into a contract. Billing data is retained to meet applicable legal obligations. Marketing communications require separate consent; accepting the terms of a booking does not mean that you have requested advertising.

The data needed to provide our services may be processed by our hosting, communications and payment providers. If you request delivery or collection, we use your hotel or address and the contact details needed to arrange the service.

We retain personal data for as long as needed to manage the service, meet legal obligations and address potential liabilities. The data will then be deleted or access restricted, as applicable.

You can request access to, correction, erasure or portability of your personal data, object to processing, request a restriction of processing, or withdraw consent where processing is based on it, by emailing info@bikeexperiencetenerife.com. You may also lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

Terms of website use and access

Terms and conditions of sale

These terms apply to bike hire, guided tours and extras booked with Bike Experience Tenerife, as well as products purchased from our shop. The included services, dates, prices and quantities are those shown in the order summary and the corresponding confirmation.

Bike sizes suggested on the basis of rider height are a guide only. Availability is checked when booking; an enquiry or provisional booking awaiting confirmation is not a confirmed booking.

The price, payments received and outstanding balance appear in your confirmation. Where offered, you may pay a 50% advance or 100% of the rental. The advance is deducted from the total and is separate from the security deposit. The balance is payable as agreed; agencies with credit follow their agreed terms.

Hotel delivery requires a rental of at least three days, subject to location and availability, and is not offered on Sundays. Deliveries are scheduled between 10:00 and 13:00 and collections between 13:00 and 16:00. Price and time appear in the confirmation; times are approximate and subject to traffic. You may collect at the shop during opening hours.

Collection and shipping are separate options in our shop. Shipping is available only where enabled for the product and where a delivery rate applies to the destination. A collection restriction on a particular product does not automatically apply to all bicycles.

Used bikes from our fleet are sold as individually identified items, with their size, condition, description and price specified. The purchase is confirmed once the availability of that specific bike and the payment result have been checked. Your purchase confirmation and proof of payment can be used to check your order.

Before booking or buying, check your details, the items and services selected, dates, delivery options and applicable terms. Keep your confirmation email and contact us if you notice an error.

Acceptance of the terms and conditions

Accepting the terms allows us to manage your booking or purchase and related service communications. Marketing communications require separate consent, which you may withdraw at any time.

These terms and conditions are interpreted and applied in accordance with Spanish law.

The company Tenerife Excursions Travel S.L. Despite the general contracting conditions, it may establish particular and/or isolated clauses or conditions for the provision of certain types of services.

Cookies

Cookies and browser storage allow you to maintain the session and remember the contents of the cart. These functions are necessary for the reservation and purchase process to work.

The website also integrates Google Analytics for statistics and Tawk.to for chat support. These third-party services may process technical and navigation information; Therefore, not all website functions are limited to session cookies.

You can accept, reject or configure optional cookies when you enter the website and change your choice using “Cookie preferences” in the footer. Statistics and chat only load if you allow them. If you withdraw permission after a service has loaded, the page reloads to stop that service.

You can manage cookies from your browser settings. Blocking necessary cookies or clearing local storage may log you out or delete your cart. Acceptance of the purchase conditions does not in itself imply consent for analytics or advertising.